Woodlands Court Care Home

Updated 1 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

This inspection took place on 17 November 2020 and was announced.

Updated 1 December 2020

The inspection took place on 16 and 17 August and was unannounced.

Woodlands Court Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Woodlands Court Care home provides nursing and residential care and accommodates 35 people across two buildings. There were 31 people living at the home when we inspected.

There was a registered manager for the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the previous inspection the service was rated as requires improvement, at this inspection the provider had made the necessary improvements and the service was rated as good.

People’s medicines were administered safely. However, stock counts were not always completed and action was not taken when issues were identified.

People’s care plans accurately reflected their needs and planned how to keep them safe from any identified risks. Care was delivered in line with their care plans.

People told us the service was well led and the provider had systems in place to monitor the quality of care provided. However, they had not identified the concerns around medicines and would care recording.

People were happy with the food offered to them and staff referred people to other healthcare professionals if they had any concerns about people’s nutrition.

People knew how to complain and were confident complaints would be resolved.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The provider’s recruitment processes ensured that staff were safe to work with vulnerable people and for most of the time there were enough staff to meet people’s needs. Where needed agency staff were used to fill the rota. Staff received training and support which enabled them to provide safe care for people.

Most staff were kind and caring and people were offered choices in their everyday lives and their privacy was respected. People’s end of life wishes were recorded and relatives were supported to spend as much time as possible with people at this difficult time.