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Inspection report

Date of Inspection: 12 December 2013
Date of Publication: 28 December 2013
Inspection Report published 28 December 2013 PDF | 83.74 KB

Overview

Inspection carried out on 12 December 2013

During a routine inspection

The service provided care and support in two buildings. One was referred to as 'The Bungalows' and the other as 'The House,' where people who lived with dementia were cared for.

We spoke with nine people who used the service about their experiences of the service they were provided with. People told us that they were happy living in the service. One person said, “If everywhere was like this there would be no problems, I don't want for anything." Another person said, “I am happy, couldn't be any better.” Another said, “It is a good place, I get on okay with everyone.”

We looked at the care records of six people who used the service and found that people experienced care, treatment and support that met their needs and protected their rights. We found that the service worked with other professionals involved in people's care to ensure they were provided with a consistent service. People's comments and concerns were listened to and acted upon.

Staff training records that were seen showed that they were trained to meet the needs of the people who used the service.

We looked around the service and found it to be clean and hygienic. We saw records which showed that the health and safety in the service was regularly checked to ensure people were provided with a safe environment to live in.