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Woodlands Court Care Home Good

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Inspection report

Date of Inspection: 31 October 2012
Date of Publication: 28 November 2012
Inspection Report published 28 November 2012 PDF | 81.56 KB

Overview

Inspection carried out on 31 October 2012

During a routine inspection

We conducted a Short Observational Framework for Inspection (SOFI 2). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us as some people living in the home had a dementia.

We observed staff interacting with people who use the service. There was a good rapport between staff and the people living in the home. We saw staff treat people in a respectful manner. Staff always addressed the person by their preferred name. We saw staff knock on doors before entering people’s bedrooms.

We spoke with people who told us care staff responded to their individual needs. One person said, “I didn’t want to lose my independence, so I keep my medicine in a lock drawer in my room.”

We observed staff giving safe care to people. We did not see any evidence of restriction or restraint. People were respected at all times.

We saw the home had policies and procedures to protect people from harm.

We spoke to people who used the service. They told us they felt valued and staff listened to them.