Eden Grange

Updated 10 September 2026

Date of assessment: 15 to 23 September 2026.

Eden Grange is a residential care home providing nursing and personal care to older people. At the time of the assessment, 62 people lived at the care home. The care home was divided into 3 floors with people living with dementia residing on the second floor and people with nursing needs staying on the first floor.

This assessment was carried out in response to information of concern we received about the provider, which indicated possible risk to people using the service. The assessment did not examine the circumstances of the incident and was carried out to make sure people living in the home were receiving safe care.

The last rating for this service was good (published June 2022). At this inspection we looked at all 33 quality statements under each of the 5 key questions.

Following this assessment, the service remains rated good.

People were protected and kept safe. The service had a positive learning culture and people felt able to raise concerns. Managers investigated incidents thoroughly. Staff understood and managed risks well. The facilities and equipment met people’s needs and were well-maintained. There were enough staff with the right skills, qualifications and experience. Managers ensured staff received relevant training and regular supervision and appraisals to maintain quality care.

People and their relatives were involved in needs assessments, which were reviewed regularly by staff. The assessments considered People’s communication, personal and health needs. Care and support reflected current evidence-based guidance and best practice. Staff monitored people’s health and promoted informed consent. Where people lacked capacity, best interest decisions were made with appropriate involvement and in line with the mental capacity guidelines.

People were supported to have enough to eat and drink to maintain their health and well-being. There was effective multiagency working to achieve positive outcomes for people and to support transitions between services.

Updated 10 September 2026

People spoke positively about their experience of living at Eden Grange and consistently described staff as kind, respectful and attentive. People and relatives told us they were happy with the care provided and that staff knew what their individual support needs were and how to meet them. People were positive about the quality and choice of food. Comments included, “I love living here. There is always a lovely calm atmosphere. The staff are delightful. The food is delicious. I can’t fault the home in anyway”, “This is a good care home. I have a lot more needs these days as I get older, but the staff know what they are, and do a grand job meeting them” and “The care my [family member] received when they lived here was fantastic. All the staff are wonderful”.

Some people could not directly tell us about their experience of living in the care home, so we used a structured observation tool to assess the quality of the care they received. We observed positive, caring interactions between staff and people throughout our on-site inspection. Staff spoke to people respectfully and took their time to reassure and support people. People appeared well-dressed, comfortable and relaxed in the presence of staff, and the overall atmosphere in the care home remained calm and welcoming.