11 September 2014
During an inspection in response to concerns
Below is a summary of what we found. The summary is based on our observations during the inspection.
If you want to see the evidence supporting our summary please read the full report.
Is the service safe?
We found that people were being supported by care workers who had been through an appropriate checking process. This ensured they were suitable to work with vulnerable people. One care worker said, "I did complete a DBS check". This meant that care workers would only support people once the appropriate checks had been carried out.
Is the service effective?
We found that the appropriate documentation was in place to show that care workers had been recruited appropriately, completed an induction into the service and trained to be able to support people appropriately. The care workers we spoke with told us they were supported in their jobs and had regular supervision with their manager. This meant that care workers had the appropriate support from the provider to be able to meet people's needs effectively.
Is the service caring?
All the care workers we spoke with were able to explain how they supported people and understood how to care for people. One care worker said, "We try to be a ghost so we don't impact on people's independence". Records showed that care workers received a range of training provision to able them to support people. This meant care workers had the skills and knowledge to offer a service that was caring.
Is the service responsive?
We informed the registered manager on arrival why we were inspecting the service and found that they responded to us appropriately offering any support they could provide. The manager and the staff we spoke with we found to be very friendly and professional.
Is the service well-led?
The service was led by a registered manager who had support from a team of other staff based in the office who supported staff to meet the needs of people. All the care workers we spoke with told us that they were supported by staff in the office very well and if they had concerns they could rely on their support. This meant that people could be assured that the service was led appropriately so care workers were able to meet their needs appropriately.