We carried out a review of the data available to us about Rest Assure Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Rest Assure Care Ltd, you can give feedback on this service.
Rest Assure Care Ltd is the only location for this privately owned care agency. They provide personal care and support to people living in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, five people were using the service.
People’s experience of using this service and what we found
People using the service and their relatives were happy with the care they received. They had been involved in planning and reviewing their own care. They were able to make choices and felt their needs were met.
Staff were well supported and trained. They had the information they needed to care for people safely.
The provider assessed people's needs and risks to their wellbeing. They created personalised care plans.
There were suitable systems for managing the service which included dealing with complaints, incidents and safeguarding alerts. There were a range of policies and procedures and staff were familiar with these.
People using the service, their relatives and staff felt able to speak with the registered manager and give feedback about their experiences.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of the service since they were registered with us on 2 June 2021.
Why we inspected
The inspection was planned based on the date the service was registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.