Archived: Stirling Park Residential Home

Updated 6 May 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We undertook an unannounced comprehensive inspection of the service on 19 February 2016. The inspection team consisted of two inspectors.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make. We checked the information that we held about the service and the service provider. This included statutory notifications sent to us by the registered manager about incidents and events which the service is required to send to us by law. We used all this information to decide which areas to focus on during our inspection.

We observed interactions between staff and people using the service and spoke with people and staff supporting them. We spent time looking at records including all three people’s care records, three staff personnel files, reviewed medicines administration record (MAR) sheets for all three people using the service, staff training records and other records relating to the management of the service. On the day of our inspection, we met and spoke with all three people living at the service. We spoke with the registered manager, deputy manager, and a care assistant. We also spoke with two relatives and a local authority commissioner.

Updated 6 May 2016

Stirling Park Residential Home is a care home providing accommodation and support for up to six people, some who are frail and may be living with dementia and others who are independent. The home is situated over two floors. At the time of the inspection three people lived at the home.

We carried out an unannounced inspection of this home on 19 February 2016. The service was last inspected in August 2013 and there were no concerns.

There is a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

At this inspection we found that medicines were managed safely. People were given individual support to take part in their preferred hobbies and interests. There was a programme of activities at the home and people told us that they participated in these. However, care plans did not always reflect people’s individual needs.

People told us and demonstrated that they were happy at the service by showing open affection to the staff who were supporting them. Staff were available throughout the day, and responded to people’s requests for care. Staff communicated well with people, and supported them when they needed it. There were systems in place to obtain people’s views about the service. These included reviews and informal meetings with people and their families.

People were confident that the registered manager would deal with any complaints appropriately. People and their relatives told us they had no concerns. Staff had been trained in how to protect people, and they knew the action to take in the event of any suspicion of abuse towards people. Staff understood the whistle blowing policy. They were confident they could raise any concerns with the registered manager or outside agencies if this was needed.

People and their relatives were involved in planning their own care, and staff supported them in making arrangements to meet their health needs. The provider and staff contacted other health professionals for support and advice.

People were provided with a diet that met their needs. We observed that staff offered people drinks throughout the day.

Staffs had been with the service for some time, and were not subject to recent employment checks. Care plans and risks assessments lacked details of how people should be cared for and how to minimise risks and systems to monitor the quality of the service were not in place.

We found three breaches relating to staff support, ensuring people’s consent, and quality assurance.