The Care Quality Commission
  • Doctor
  • Independent doctor

Dr Joy Medical Practice

Overall: Good read more about inspection ratings

2 Lower Sloane Street, London, SW1W 8BJ

Provided and run by:
Dr Alison Hue-Williams

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Joy Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Joy Medical Practice, you can give feedback on this service.

16 January 2023

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

Dr Joy Medical Practice provides an independent doctor service based near Sloane Square, Central London. We carried out an announced comprehensive inspection at this location as part of our inspection programme.

Our key findings were:

  • People had comprehensive assessments of their needs, which included consideration of clinical needs, mental health, physical health and wellbeing.
  • There were clearly defined and embedded systems and processes to keep patients safe and safeguarded from abuse.
  • The service was tailored to meet patients’ needs and delivered in a way to ensure flexibility, choice and continuity of care.
  • We saw evidence of quality improvement activity. For example, clinical audits had been undertaken and all relevant staff were involved.

The areas where the provider should make improvements are:

  • Take action to introduce a written safety alert protocol; governing how safety alerts are received, logged and, as necessary, acted upon.
  • Take action to introduce protocols to ensure that the service is aware of patients’ other diagnoses or progress of conditions if they are seen in secondary care or admitted to hospital.
  • Take action to introduce a written protocol for checking parental authority.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services