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The Gables Residential Home Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 19 June 2019

About the service: The Gables Residential Home Limited provides accommodation and personal care for up to 20 people. At the time of our visit there were 20 people living at the home. The home provides care and support to older people.

There was a clear criteria on the people the home could support. The service provided care and support to people who were mobile and fairly independent who may need support with personal care.

People’s experience of using this service:

People and their relatives spoke very highly about the home, the management and the staff. The Gables was very much seen as each person’s home. They were fully involved in decisions about their care and the running of the home.

People received care, which met their needs. Guidance was in place to support people consistently and in the way, they wanted. Care plans were informative. People had access to other health care professionals when they needed it.

People were supported to pursue their interests and hobbies. Regular social activities were organised for the enjoyment of the people living at the home. These were kept under review. People were provided with sufficient home cooked food and drink to maintain their health and wellbeing.

Staff knew people extremely well. They were extremely caring and showed compassion in their approach. People and their relatives expressed a high level of satisfaction with the care. People were very much listened too and provided with the care and support that they needed and wanted. People felt confident to talk about any concerns that they may have. Where people had made suggestions for improvements these had been acted upon very promptly.

Staff had received ongoing training and support to enable them to provide care that was effective. There had been very little turnover of staff with many working in the home in excess of 10 to 15 years. Staff were valued and enjoyed supporting the people living at The Gables.

The service was well led. There were suitable quality assurance systems in place to assess, monitor and improve the quality and safety of the service provided.

Rating at last inspection: Rating at last inspection: Good (report published December 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. We found the home continued to meet the characteristics of good with the caring domain being outstanding.

Follow up: We will continue to monitor intelligence we receive about the home until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 19 June 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 19 June 2019

The service was effective.

Details are in our Effective findings below.

Caring

Outstanding

Updated 19 June 2019

The service was exceptionally caring.

Details are in our Caring findings below.

Responsive

Good

Updated 19 June 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 19 June 2019

The service was well-led.

Details are in our Well-Led findings below.