Phoenix Care

Phoenix Care is a domiciliary care service providing personal care to people in their own homes. At the time of our inspection, the service was providing personal care to 21 people.

People’s experience of using this service and what we found

The provider had systems in place to monitor the quality and safety of the service. These needed further improvement and the provider was already working towards this prior to our inspection.

Systems and processes were in place to safeguard people from the risk of abuse and staff were aware of how to report concerns. Risks to people were assessed to keep them safe. Staff were recruited safely, and people were provided with sufficient staff to meet their needs. Staff were suitably trained to administer medicines.

Staff had received training appropriate for their roles and people told us staff were suitably trained to support them. People had support to prepare their meals and drinks where they needed this. Staff and the registered manager worked with community health and social care professionals to ensure people's needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were complimentary about the care and support they received from staff. People knew how to raise issues or complaints and found the service responsive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good, published on 6 November 2019.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.