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Three Oaks Care Home Limited Good

Inspection Summary

Overall summary & rating


Updated 7 November 2019

About the service

Three Oaks Care Home Limited is a large home, bigger than most domestic style properties. It was registered for the support of up to 13 people with learning disabilities and autism. Ten people were using the service. This is larger than current best practice guidance. However, the size of the service having a negative impact on people was mitigated by the building design fitting into the residential area and the other large domestic homes of a similar size. However, there were identifying signs like the name of the service and intercom at the gates. Staff were discouraged from wearing anything that suggested they were care staff when coming and going with people.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

People living in the home had limited verbal communication skills. They answered ’yes’ or ’no’ to our questions. People’s relatives told us, their family member received care and support from staff in a safe and caring way.

Staff knew how to safeguard people from potential abuse and how to report any concerns they may have had. Risk assessments were developed and regularly reviewed to ensure people could live as independently as possible whilst risks were mitigated.

People’s care plans reflected their needs but also their likes, dislikes and preferences. Behaviour support plans were used by staff to promote people’s wellbeing by understanding their behaviours and pre-empt any incidents.

People`s dietary needs were met and if they required support from health care professionals staff involved them. People had planned annual health checks. Relatives told us they were happy and involved in people’s care. They visited the service regularly and always found staff caring and respectful towards their family members. They felt confident that if they raised any concerns the management in the home would take those seriously and resolve them.

Staff used a range of communication tools to help people express their views, likes and dislikes. Staff felt supported by the manager and the provider. They received training relevant to their roles and regular supervisions.

The manager developed good working relationships with health and social care professionals involved in people’s care. A number of methods were used to assess the quality and safety of the service people received and continuous improvements were made in response to the findings.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (report published in April 2017).

Why we inspected:

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Three Oaks Care Home Limited on our website at

Follow up

We will continue to monitor information we receive abo

Inspection areas



Updated 7 November 2019

The service was safe.

Details are in our safe findings below.



Updated 7 November 2019

The service was effective.

Details are in our effective findings below.



Updated 7 November 2019

The service was caring.

Details are in our caring findings below.



Updated 7 November 2019

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 7 November 2019

The service was well-led.

Details are in our well-Led findings below.