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Hazelwood Lodge Limited Good

Inspection Summary

Overall summary & rating


Updated 15 February 2020

About the service:

Hazelwood Lodge Limited is a residential care home providing personal care and accommodation to 10 people with a learning disability.

The service was a large home, bigger than most domestic style properties. It was registered for the support of up to 10 people. This is larger than current best practice guidance. However, the size of the service having a negative impact on people was mitigated by the building design fitting into the residential area and the other large domestic homes of a similar size. There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people.

People’s experience of using this service:

The service has been developed and designed largely in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.

We found people at the service were encouraged to participate in activities in the community, but have made a recommendation that the service continue to review people's activity plans to promote and encourage personalised and individualised social and leisure activities.

People who lived at the service and their relatives were positive about the service and told us staff were kind and caring to them.

Care plans were up to date, comprehensive in scope and personalised. Risk assessments mitigated identified risks to minimise harm to people.

People were supported to access external health professionals to help promote good health and wellbeing. A health and social care professional and family members praised the service provided and the ability of staff and the management team to work in partnership with them.

People were safeguarded against the risks of abuse and harm by the systems and by the staff. Safe recruitment practices were in place and there were enough staff to meet people’s needs. Medicines were safely managed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well-led. Systems were in place to manage the service effectively, and audits took place to check the quality of the service. People’s views were gained through residents’ meetings and surveys, and relatives and professionals gave positive feedback on the service. Staff were supported through supervision and training.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

The last rating for the service was good (published 23 June 2017).

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 15 February 2020

The service was safe.

Details are in our Safe findings below.



Updated 15 February 2020

The service was effective.

Details are in our Effective findings below.



Updated 15 February 2020

The service was caring.

Details are in our Caring findings below.



Updated 15 February 2020

The service was responsive.

Details are in our Responsive findings below.



Updated 15 February 2020

The service was well-led.

Details are in our Well-Led findings below.