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Select Care Services Limited - 109 Coleman Road Good

Inspection Summary


Overall summary & rating

Good

Updated 15 May 2019

About the service: Select Care Services Limited is a domiciliary care agency. It provides personal care to older adults and adults with learning disabilities and mental health conditions living in their own homes.

People’s experience of using this service:

People told us they were safe. Risk assessments were in place and were reviewed regularly. Staff were trained in recognising signs of abuse and knew how and where to report it. Safe recruitment procedures ensured that suitable staff were employed. Medicines were managed safely by trained staff. Staff ensured the spread of infection was prevented by using good hand washing techniques and the use of personal protective equipment (PPE) such as gloves aprons and hand gels.

People’s choices, lifestyle, religion and culture and health care needs were all included in the care planning process. People were supported to access health care services when they needed them, and the service worked in partnership with healthcare professionals. An induction and training program ensured staff had the knowledge, skills and confidence to do their job.

A pre-admission assessment meant the service was confident it had the right staff available to support people prior to care starting. Regular care reviews and vigilant staff meant changes in people’s needs were promptly recognised and actioned. People’s needs were met by good planning and coordination of care. People received care in line with the law and guidance and were supported in the least restrictive way possible.

People received care from staff who were kind and compassionate. People were fully involved in their care. The service had worked in partnership with people to overcome communication barriers, helping people to express themselves. A diverse range of religions and cultures were supported and respected across the whole service. Staff promoted and supported independence and provided dignified care. The service recognised where extra support for people would be beneficial to health and wellbeing and had implemented a scheme to support.

People, their relatives and staff found the provider and management team approachable and supportive. Complaints were investigated and resolved promptly. The provider and registered manager had an effective quality monitoring processes in place which meant they maintained good oversight of the service. We saw that learning and development was encouraged, and staff felt confident in their role. The provider, registered manager and management team all worked in partnership with other professionals to ensure good outcomes for people.

Rating at last inspection: This service was previously rated good on 3 and 4 August 2016.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service is rated good overall.

Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any information of concern is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 15 May 2019

The service remained safe

Details are in our Safe findings below.

Effective

Good

Updated 15 May 2019

The service remained effective

Details are in our effective findings below.

Caring

Good

Updated 15 May 2019

The service remained caring

Details are in our caring findings below.

Responsive

Good

Updated 15 May 2019

The service remained responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 15 May 2019

The service remained well-led

Details are in our Well-Led findings below.