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Archived: Forget Me Not Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 2 August 2019

About the service:

Forget Me Not is a care home that was providing personal care to 14 predominantly older people at the time of the inspection. The service can support up to 16 people.

People’s experience of using this service:

The registered manager and staff used innovative ways to meet people’s support needs and went the extra mile to provide safe care and support. The registered manager worked closely with the GP and other healthcare professions to ensure the service responded to people’s changing needs safely and effectively. People’s care was highly personalised and matched their needs, which promoted their wellbeing and improved their quality of life.

People told us staff were very caring. Staff consistency and commitment enabled people to receive excellent care from staff who knew them well. People had access to a variety of personalised activities to prevent social isolation and promote their wellbeing. Events were provided that matched people’s personal histories and interests and where possible, people’s wishes were granted.

People living at Forget Me not received safe care from skilled and knowledgeable staff. People told us they felt safe receiving care from the service. Staff fully understood their responsibilities to identify and report any concerns. The provider had safe recruitment and selection processes in place.

Risks to people's safety and well-being were managed through a risk management process. There were sufficient staff deployed to meet people's needs. Medicines were managed safely, and people received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the procedures in the service supported this practice. People were very well supported to maintain good health and to meet their nutritional needs.

Forget Me Not was well-led by a registered manager who continually looked for ways to improve people’s lives. Staff culture was compassionate and caring and this had resulted in the provision of some exceptional care. The service had a clear management and staffing structure in place. Staff worked well as a team and had a sense of pride working at the service. The provider had quality assurance systems in place to monitor the quality and safety of the service.

Rating at last inspection:

At our last inspection we rated the service Good. Our last report was published in December 2016.

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 2 August 2019

The service was safe

Details are in our Safe findings below

Effective

Good

Updated 2 August 2019

The service was effective

Details are in our Effective findings below

Caring

Good

Updated 2 August 2019

The service was caring

Details are in our Caring findings below

Responsive

Outstanding

Updated 2 August 2019

The service was exceptionally responsive

Details are in our Responsive findings below

Well-led

Good

Updated 2 August 2019

The service was well-led

Details are in our Well-Led findings below