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Inspection report

Date of Inspection: 31 July 2013
Date of Publication: 5 September 2013
Inspection Report published 05 September 2013 PDF

Overview

Inspection carried out on 31 July 2013

During a routine inspection

People were provided with a choice of suitable and nutritious food and drink. One person told us: �They know what I want. The cook talks to me about what foods are on offer�. A recognised screening tool and monthly checks were undertaken to monitor weight and any significant changes. Staff monitored food and fluid intake to prevent any risk of poor nutrition or dehydration and took any necessary action.

People we spoke with said there were enough staff and they had enough time to care for them. Training records viewed showed the two new staff members had undertaken appropriate training and had obtained relevant qualifications in health and social care. There were enough qualified, skilled and experienced staff to meet people�s needs.

We found people could be confident their comments and complaints were listened to and dealt with effectively because the service had an effective system to investigate and resolve complaints.