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Inspection Summary


Overall summary & rating

Good

Updated 11 March 2021

About the service

Stanbridge House is a residential care home providing accommodation and personal care to 19 people aged 65 and over at the time of the inspection. The service can support up to 27 people in one adapted building.

People’s experience of using this service and what we found

The service had experienced an outbreak of Covid-19 that had impacted on people living in the service and staff.

Relatives spoke positively about the care their loved ones had received from staff. One relative told us, “I am kept updated with phone calls and email regularly. I am happy with the way Stanbridge House has dealt with this dreadful time.” Another relative told us, “We have nothing but the highest regard for all the staff at Stanbridge House, their care and commitment to [persons] care was exceptional.”

We were assured that the service was following guidelines for preventing and controlling infection (IPC). As part of CQC’s response to care homes with outbreaks of Covid-19, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

Relatives told us how the registered manager and staff had worked to ensure people received safe care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was Good (23 August 2018)

Why we inspected

The inspection was prompted in part due to concerns received about infection control practice during managing a Covid-19 outbreak at the location. A decision was made for us to inspect and examine those risks.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 11 March 2021

At our last inspection we rated this key question good We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about

Effective

Good

Updated 11 March 2021

Caring

Good

Updated 11 March 2021

Responsive

Good

Updated 11 March 2021

Well-led

Requires improvement

Updated 11 March 2021