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Inspection report

Date of Inspection: 20 November 2013
Date of Publication: 13 December 2013
Inspection Report published 13 December 2013 PDF

Overview

Inspection carried out on 20 November 2013

During a routine inspection

We spoke with three people who lived at the home and two visitors. They were all satisfied with the care and support they received and were happy living at Stanbridge House. One person told us, "This feels like a home from home". Another said, "I love it here. They (staff) are like family". A visitor told us, "This is a terrific home without doubt". We noted that the home provided a wide variety of social events in both group and individual settings; the people we spoke with were happy with the number and types of activities on offer.

We saw that people's consent was obtained where possible before care and treatment was undertaken. We observed that the care given was safe and appropriate and based on effective care planning and risk assessments. This meant that people's individual needs were met and preferences were taken into account.

People were protected from abuse and cared for in a safe and inclusive environment. We noted that there were adequate numbers of skilled and experienced staff to deliver safe and appropriate care. We also found that systems were in place for people and relatives to make a complaint about the service if necessary.