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Inspection Summary


Overall summary & rating

Good

Updated 24 January 2018

The Willows is registered to provide accommodation and support for six people with a learning disability or autistic spectrum disorder. There was a registered manager in post at the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal

responsibility for meeting the requirements in the Health and Social Care (2008) Act and associated Regulations about how the service is run.

The inspection took place on 14 December 2017 and was unannounced. At our last inspection in November 2014 the service was rated Good.

At this inspection we found the service remained Good.

Why the service is rated Good.

People and their relatives told us they continued to receive care which protected them from avoidable harm and abuse. Risks to people's safety were identified and measures were in place to help reduce these risks. When people required support to take their medicines this only happened when staff had received the training to do so. Regular checks on staff practices were undertaken to support people's safety. People and their relatives thought there enough staff to provide support to people and meet their needs.

People are supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

Staff had received training to provide them the skills and knowledge they needed to provide the right care and support people as required. People were provided with care which continued to be effective in meeting their individual needs.

People enjoyed spending time with the staff that cared for them and were treated with dignity and respect. People were encouraged to maintain their own personal interests and take part in activities within the home or out in the local community.

People's care was planned in ways which reflected their preferences and wishes. Relatives' and health and social care professionals' views and suggestions were taken into account when people's care was planned.

People knew how to complain. The complaint procedure was available in Easy Read Format so was accessible for everyone. Although people and their relatives had not made any complaints about the service provided.

People living at the home and their relatives were encouraged to give regular feedback on the service provided. The registered manager regularly checked the quality of the care people received. Where actions were identified these were undertaken to improve people's care further.

Inspection areas

Safe

Good

Updated 24 January 2018

The service remains Good.

Effective

Good

Updated 24 January 2018

The service remains Good.

Caring

Good

Updated 24 January 2018

The service remains Good.

Responsive

Good

Updated 24 January 2018

The service remains Good.

Well-led

Good

Updated 24 January 2018

The service remains Good.