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Inspection report

Date of Inspection: 17 December 2013
Date of Publication: 10 January 2014
Inspection Report published 10 January 2014 PDF | 75.98 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 17 December 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who lived there and others.

Reasons for our judgement

People who lived there, their relatives and staff were asked for their views about their care and they were acted on. Records we sampled included a book for the person that recorded their views about their week and how they had been supported. This was produced using pictures which made it easier for people to understand. We saw that staff had spent time with the person to complete these and had asked for their views. One person said, “We choose what we want to eat, pick where we want to go and what we want to do.” We saw that one person did not like their lunch. Another person told them,” Staff won’t bite your head off, just say you don’t like it and staff will get something else for you.” We saw that staff asked the person what they wanted and provided this for them. We saw the minutes of meetings that were held with people who lived there. These were produced using pictures and photos which made them easier to understand. We saw from these meetings and throughout our inspection that people had a choice of how they lived their life and were encouraged to try different things and enjoy different experiences if they wanted to.

We saw that staff meetings were held. Staff told us that their views were listened to and action was taken to make changes where it benefitted people who lived there.

The provider told us that weekly medicine audits were completed. They told us that the local authority now had a pharmacist who was employed to audit medicine management systems in care homes and they would have a visit from the pharmacist in the future.

We saw that appropriate systems were in place to ensure that people were safe and their needs were met in the way they preferred. We saw that risks to people’s safety and wellbeing were assessed and action taken to reduce risks where needed. We found that the provider was aware of how to make improvements when needed to ensure that the home was well run to benefit people who lived there.

We saw that information was provided in picture format, which made it easier to understand, about how to make a complaint. The provider told us that no complaints had been received about the service provided at the home.