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Inspection Summary


Overall summary & rating

Good

Updated 9 May 2019

About the service: The Village Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The Village Care Home accommodates up to 40 people with personal care needs in one adapted building. Nursing care was not provided. At the time of the inspection, there were 35 people using the service.

People’s experience of using this service: People told us they received a good service and felt safe. Accidents and incidents were recorded, and risk assessments were in place. The registered manager understood their responsibilities about safeguarding and staff had been appropriately trained. Arrangements were in place for the safe administration of medicines.

There were enough staff on duty to meet the needs of people. The provider had an effective recruitment and selection procedure, and carried out relevant vetting checks when they employed staff. Staff were suitably trained and received regular supervisions and appraisals.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People’s needs were assessed before they started using the service. Staff treated people with dignity and respect and helped to maintain people’s independence by encouraging them to care for themselves where possible.

The provider had a complaints procedure and people were aware of how to make a complaint. An effective quality assurance process was in place. People and staff were regularly consulted about the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection: At the last inspection the service was rated Requires Improvement (published April 2018). Following the last inspection, we asked the provider to complete an action plan to show what they would do and by when to improve the key questions Safe and Well-Led to at least good. At this inspection we found improvements had been made in all the areas identified at the previous inspection.

Why we inspected: This was a planned inspection. It was scheduled based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 9 May 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 9 May 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 9 May 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 9 May 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 9 May 2019

The service was well-led.

Details are in our Well-Led findings below.