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Inspection Summary


Overall summary & rating

Good

Updated 14 November 2017

High Lea House is a residential care home which provides accommodation and personal care for up to 29 older people. At the time of our inspection, 21 people were living at the home.

The provider is registered as an individual and therefore is not required by law to have a separate registered manager. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection, the service was rated Good. At this inspection, we found the service remained Good.

People still felt safe living at High Lea House. Staff understood how to recognise, respond to and report abuse. The risks to people had been assessed, recorded and plans were in place to manage these and keep people safe. Staffing arrangements at the home meant people's individual needs could be met flexibly and safely. People received their medicines safely and as prescribed from trained staff.

Staff received the training and support required to work safely and effectively. People’s consent to care was sought by staff and their wishes respected. People had enough to eat and drink and were supported to choose amongst the range of food and drink on offer. People had support to access healthcare services when needed.

Staff adopted a kind and compassionate approach to their work at High Lea House. People's involvement in decision-making that affected them was encouraged. People’s rights to privacy and dignity were understood and promoted by staff.

People received care and support that reflected their individual needs and requirements. They were supported to spend time in ways they found enjoyable and stimulating. People and their relatives knew how to raise complaints with the provider, and felt comfortable doing so.

People, their relatives and the community professionals involved in people’s care had open communication with the provider and staff team. Staff felt valued, well supported and clear what was expected of them at work. The management team completed audits and checks to monitor and improve the quality of the service people received.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 14 November 2017

The service remains Good.

Effective

Good

Updated 14 November 2017

The service remains Good.

Caring

Good

Updated 14 November 2017

The service remains Good.

Responsive

Good

Updated 14 November 2017

The service remains Good.

Well-led

Good

Updated 14 November 2017

The service remains Good.