Archived: Mirus Care Limited t/a Clifton Court Residential Home

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, speaking with the staff supporting them and looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.

The service was failing to take reasonable steps to identify and prevent the possibility of abuse.

The service was failing to ensure that appropriate records were kept.

Is the service effective?

The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, speaking with the staff supporting them and looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.

The service was failing to take reasonable steps to identify and prevent the possibility of abuse and was failing to respond appropriately to allegations of abuse.

The service was failing to ensure people were protected from the identifiable risks of acquiring a health care associated infection.

The service was failing to protect people against the risks associated with poor medicines management.

The service was failing to ensure that appropriate records were kept.

Is the service effective?

The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.

Is the service caring?

The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.

Is the service responsive?

The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.

Is the service well-led?

The service was not protecting people against the risks of unsafe care and treatment by not effectively assessing and monitoring the quality of service provided.

People were not protected from the risk of infection because appropriate guidance had not been followed. People were not cared for in a clean, hygienic environment.

People were not protected against the risks associated with medicines because the provider did not have appropriate arrangements in place to manage medicines.

There were enough qualified, skilled and experienced staff to meet people’s needs.

People were not protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were not maintained.

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

People were cared for in a clean and hygienic environment.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

There were enough qualified, skilled and experienced staff to meet people’s needs.

The provider did not have an effective system to regularly assess and monitor the quality of service that people received.

People were not protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were not maintained.

People who used the service were cared for in an appropriate manner. People were able to participate in appropriate activities throughout the day. People were happy living at the home and one person said “We have an activity co-ordinator who comes about three times a week and we enjoy that.”

People who used the service thought that the food was good. People had a choice of food at each meal. Drinks and snacks were offered throughout the day. One person said “The food here is lovely, you can’t fault it.” Another person said “If you don’t like what’s on the menu they will cook me something else.”

There were enough equipment to support people appropriately. Some people used the hoist, others used walking aids. The manager told us that all equipment was assessed for the individual using it.

Appropriate checks were undertaken before staff began work. We looked at the employment records of staff which confirmed this.

We found that people who used the service did not always have a clear care record which identified their individual needs. Some care records were not person centred and did not reflect the person’s needs.