Our inspection looked at our five questions; is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, speaking with the staff supporting them and looking at records.
If you want to see the evidence supporting our summary please read the full report.
Is the service safe?
The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.
The service was failing to take reasonable steps to identify and prevent the possibility of abuse and was failing to respond appropriately to allegations of abuse.
The service was failing to ensure people were protected from the identifiable risks of acquiring a health care associated infection.
The service was failing to protect people against the risks associated with poor medicines management.
The service was failing to ensure that appropriate records were kept.
Is the service effective?
The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.
Is the service caring?
The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.
Is the service responsive?
The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.
Is the service well-led?
The service was not protecting people against the risks of unsafe care and treatment by not effectively assessing and monitoring the quality of service provided.