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Archived: Orby House

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Inspection report

Date of Inspection: 13 September 2013
Date of Publication: 2 October 2013
Inspection Report published 02 October 2013 PDF | 76.32 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 September 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

During our inspection we checked the quality monitoring systems that were in place. We saw the annual development plan. This included checking all aspects of the service such as reviewing risk assessments, reviewing policies and procedures, servicing equipment used and staff training. Weekly audits were also undertaken by staff covering fire safety, health and safety and the environment.

We saw that care plan review meetings were held every twelve months depending on the individual person's assessed needs. These meetings are important as they enable relatives and professionals who have involvement with people's care, support and treatment to offer their views about the service provided.

We saw that the service had carried out surveys to get feedback from people who use the service, their relatives, staff and external professionals. Completed surveys seen demonstrated that people were asked their views formally every six months. This showed that the organisation valued people's comments to improve the quality of care provided and the overall running of the service. The staff member on duty confirmed that action had already been taken to resolve suggestions raised in these surveys.

People we spoke with told us they did not have any complaints to make but would talk to their keyworker or the manager if they had any concerns at any time. People had access to the organisations complaints procedure. We saw details of how to make a complaint on notice boards that gave detailed information on who to contact. This demonstrated that the organisation ensured people were given information in order for them to raise any concerns.