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Folkestone Nursing Home Good

All reports

Inspection report

Date of Inspection: 5 September 2013
Date of Publication: 9 October 2013
Inspection Report published 09 October 2013 PDF

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 September 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Reasons for our judgement

Suitable arrangements were in place for working in cooperation with others to ensure that appropriate care and treatment was planned and delivered. We spoke with staff about this and were satisfied that the home cooperated with others, such as the local authority safeguarding team, social workers and healthcare professionals.

We saw evidence in people’s care files that a range of health care professionals were involved in their care and treatment. These included podiatrists, dieticians, speech and language therapists, opticians and tissue viability nurses. Staff told us that general practitioners made visits to the home at least once a week. People confirmed that they saw a doctor when they needed to and care files contained records of all visits.

We sat in on a staff handover and this included people’s appointments with other providers regarding their care and treatment by other health care professionals.

Each person had a named key worker who was responsible for coordinating their care. Those people who required a representative to act on their behalf had this clearly recorded in their care files, including their contact details to ensure they were included in all relevant discussions.

We spoke with professionals external to the home. They said that they had a good working relationship with the home and had no concerns about the care being provided to people.