About the service Folkestone Nursing Home provides nursing and personal care for up to 45 older people who may be living with dementia. At the time of our inspection 42 people were living at the home. The service is provided in an adapted building spread across three floors, each accessible by a lift.
People’s experience of using this service and what we found
People had risk assessments in place to reduce the risks of harm they may face. Building safety checks were carried out and there was a plan in place to improve the environment. Staff were knowledgeable about safeguarding and whistleblowing. The provider used accidents and incidents to learn lessons. People were protected from the risks associated with the spread of infection. Staff were recruited safely and there were enough staff on duty to meet people’s needs. People's medicines were managed safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s communication needs were met. Care plans were detailed, personalised and included people’s preferences. Staff understood how to provide a personalised care service. People were offered a variety of activities. Complaints were dealt with appropriately. People were offered a variety of activities. People’s end of life care wishes were met.
The provider promoted a positive culture within the service to achieve good outcomes for people. Managers and staff understood what was expected of them. The provider checked the quality of the service provided in order to make improvements. People, relatives and staff gave feedback on service quality through surveys and meetings. The provider worked with other professionals to improve outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 13 December 2017).
Why we inspected
We received concerns in relation to the safety of care and treatment people received and the lack of activities. As a result, we undertook a focused inspection to review the key questions of safe, responsive and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good. We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe, responsive and well-led sections of this full report.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Folkestone Nursing Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.