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Folkestone Nursing Home Good

All reports

Inspection report

Date of Inspection: 5 September 2013
Date of Publication: 9 October 2013
Inspection Report published 09 October 2013 PDF


Inspection carried out on 5 September 2013

During a routine inspection

We spoke with staff who demonstrated a good understanding of people�s needs and how to promote people�s independence. Staff were aware of people�s rights but some people we spoke to felt their privacy was not always maintained. People who used the service told us that they had sometimes been bothered by other people who used the service coming uninvited into their room.

People�s individual needs had been assessed before moving into the home to demonstrate that the placement was appropriate and the home could meet their needs. Staff we spoke with had a good understanding of people�s needs and described how they balanced risk with people�s independence. People who used the service told us that they were given choices and treated with respect.

We saw evidence in people�s care files that a range of health care professionals were involved in their care and treatment.

Training records demonstrated that less than half of the permanent staff had received safeguarding adults training in the last three years and no staff had received specific training in the Deprivation of Liberty Safeguards.

We looked at the newly implemented dependency tool. This measured people�s physical needs in relation to their healthcare but did not include people�s social and emotional needs, which staff described as varying from almost self-sufficient to high dependency.

There was an appropriate complaints system in place. However it was not in a format that was accessible to everyone.