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Folkestone Nursing Home Good

All reports

Inspection report

Date of Inspection: 7 May 2013
Date of Publication: 20 June 2013
Inspection Report published 20 June 2013 PDF

Overview

Inspection carried out on 7 May 2013

During a routine inspection

Most people we spoke to were not aware of their care plan but said they were happy living in the home. People who used the service indicated that they liked the staff and had their day to day needs met.

We were informed that visitors to the home sometimes experienced delays in being let in and out of the home when a member of staff was not based at reception. When we arrived we were let in by a staff member who did not ask our reason for visiting. We were not challenged about our presence until we had been in the home for eight minutes. We addressed this with the acting manager, who assured us that they would address this with all staff to ensure the security of the home was not compromised.

We found that people�s care was delivered in line with their care plan which covered most areas of need. People�s care and treatment was planned and delivered in a way that protected them from unlawful discrimination.

There was no service user dependency tool in use to demonstrate that staffing levels were appropriate to meet the needs of the people living there.

There was no registered manager or nominated individual appointed to oversee the running of the home.

Formal complaints had been addressed and resolved to the satisfaction of the complainant, but the complaints procedure had not been produced in a format that would be accessible to everyone.