Archived: Miltoun House

We found that people had their needs assessed and that care plans were in place. All the people we spoke with were very satisfied with the service they received and they were treated with dignity and respect by the staff.

People were provided with a choice of suitable and nutritious food and drink.

We found that a range of health and care professionals were involved in meeting people's needs.

We saw that people had the equipment they needed and that effective systems were in place to ensure it was safe to use.

Staff had received appropriate training and support in respect of their job roles.

There was a complaints procedure in place and this was accessible to people.

Records were accessible, stored securely where appropriate and kept up to date.

We found that people gave consent for different aspects of their care. People told us they were able to make their own day to day decisions and lifestyle choices.

We found that people had their needs assessed and care plans were in place. All the people we spoke with were very satisfied with the service they received and told us they were treated with dignity and respect by the staff.

There were appropriate arrangements in place for the recruitment of staff.

The environment was clean and well decorated and systems were in place to ensure maintenance was carried out when required.

The quality of the service was monitored and reviewed on a regular basis.