Hempton Field Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them prior to them moving into the home to ensure these could be met safely. People and their relatives, where appropriate, had been involved in planning their care and reviews.

People’s care records were very person centred. An assessment of people’s needs included communication, health, emotional well-being and mobility. People had regular check-ups with health and social care professionals to support them to achieve positive outcomes.

People and their relatives told us about being involved in assessments. They said, “My family, they are all totally involved in anything to do with me” and “I was involved right from the start.”

Care plans were regularly reviewed to ensure they reflected any changes in people’s needs or preferences.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider used recognised assessment tools to help determine the most appropriate care and treatment people required.

People’s dietary needs and preferences were recorded in their care plan, and staff were knowledgeable about people’s dietary needs.

Food was home cooked on the premises, kitchen staff prepared the right food and drinks for people, whilst also considering people’s preferences and choices. People were able to choose what they wanted to eat from the menu. People told us they enjoyed the food. Their comments included, “Can’t fault the food, it’s so good. If I wanted a drink in the night, they would make it. They know I’m awake at 6 o’clock and they always bring me a cup of tea” and “It’s excellent, couldn’t be better. I lost my appetite when my husband died but since I’ve been here, my eating is much better.” A relative told us, “Both cooks check him [person] every day and offer to cook him whatever he wants, they are so obliging.”

We observed people having lunch in the dining room and found the mealtime experience was relaxed. Staff asked each person individually what they would like to eat, and some people were shown the meals to help them make their choice. We also saw some people were able to eat their meals outside in the garden. For people who required assistance with eating, staff provided this to people in a dignified and unhurried way.

The provider worked well across teams and services to support people. People’s assessments and needs were shared with professionals when they moved between services.

Visiting professionals, GPs and therapists provided information and guidance for staff which was recorded in people’s care plans. Staff maintained a record of their visit and outcomes. One staff member said, “I communicate regularly with nurses, GPs, therapists, and other professionals to make sure residents receive the best possible care.”

People told us they had access to external health and social care resources such as dentists and opticians.

The provider supported people to manage their health and well-being to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The provider ensured relevant referrals were made when there may be underlying health issues that needed additional support. For example, people with diabetes were referred to the GP for health checks.

We observed staff supporting people to manage their health and well-being. Staff encouraged people to spend time in communal areas engaging with other people, to help support their emotional well-being.

The provider employed activity staff to help facilitate and deliver a range of activities for people throughout the week, including weekends, “One person told us, {Activities coordinator] is amazing.” We observed a quiz held in the garden and people were actively involved, calling out answers and applauding correct answers. It was a very successful session, staff ensured they included all attendees in the quiz.

People’s care and treatment was routinely monitored to help ensure needs were met and care could be improved. Outcomes for people were consistent and met their expectations.

The provider ensured outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves.

People and relatives were happy with the service provided, and felt staff monitored people’s needs well. One relative said, “They [staff] do monitor. It’s happened a few times, staff do notice so they’ll get the doctor to see her [person] and take it from there.”

People were supported to have control over day-to-day choices. Staff were patient with people, giving them time to make their own choices. People and families were involved in core decisions about their care.

The Mental Capacity Act 2005 (MCA) provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. Staff had received training regarding the MCA and policies were in line with the principles of the MCA. Mental capacity assessments and best interest decisions were in place as required.

We spoke with people and their relatives about consent. They said, “Yes, definitely [consent], I’ve always found them [staff] to be very respectful” and “Oh they [staff] would always ask my permission first.”