• Care Home
  • Care home

Archived: Elmleigh Convent Residential Home

42 Kings Road, Ilkley, West Yorkshire, LS29 9AT (01943) 607003

Provided and run by:
Sisters Of The Cross And Passion

All Inspections

16 September 2014

During a routine inspection

We considered all the evidence we had gathered under the outcomes we inspected.

We used the information to answer the five key questions we always ask;

' Is the service safe?

' Is the service effective?

' Is the service caring?

' Is the service responsive?

' Is the service well led?

This is a summary of what we found. The summary describes what we observed, the records we looked at and what people using the service, their relatives and the staff told us.

Is the service safe-

The service was safe.

People living at the home told us they felt safe and would not hesitate to speak to one of the managers if they had any concerns. They said they were confident that if they raised any concerns they would be dealt with appropriately. Staff told us they believed people were safe and received good care. Staff demonstrated a good understanding of how people could be abused and were aware of how to report any concerns they might have about people's safety and wellbeing.

Each person's care file had risk assessments in place which covered areas of potential risk such as mobility, falls, pressure sores and nutrition.

There were appropriate arrangements in place to make sure the home provided a safe and well maintained environment for people who used the service, staff and others.

The Care Quality Commission (CQC) monitors the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. Whilst no applications had been submitted, proper policies and procedures were in place. Relevant staff had been trained to understand when an application should be made, and how to submit one.

Is the service effective '

The service was effective.

Each person had an individual care plan which set out their care needs. We spoke with three people who told us they were fully involved in planning and reviewing how their care and support needs were met. This was reflected in their care records.

We saw staff received appropriate support by way of a programme of one to one supervision and annual appraisals to enable them to understand and meet the needs of the people who used the service. Staff also confirmed the management of the service was responsive to their training needs as discussed at either supervision or appraisal meetings.

Is the service caring '

The service was caring.

The staff we spoke with demonstrated a good knowledge of people's needs and were able to explain how individuals preferred their care and support to be delivered.

People living in the home told us staff were kind and attentive to their care needs.

During the inspection we observed a lot of positive interactions between staff and people who used the service. Staff demonstrated compassion and warmth towards the people in their care.

Is the service responsive '

The service was responsive.

People's needs were assessed and care and support was planned and delivered in line with their care plan. Care records contained good information about how care and support should be delivered.

Wherever possible people who used the service were involved in discussions about their care and the risk factors associated with this. Individual choices and decisions were documented in the care plans and reviewed on a regular basis.

The input of other health care professionals involved in people's care and treatment was recorded in their care plans. This helped to make sure people received appropriate and safe care and treatment.

There were processes in place for consulting with people who used the service and there was evidence that action was taken in response to people's feedback.

Is the service well led '

The service was well led.

The provider had an effective quality assurance monitoring system in place which they used to monitor and identify shortfalls in the service and any non-compliance with the essential standards of quality and safety.

The provider had a complaints procedure in place and we saw evidence that action was taken in response to people's comments, concerns or complaints.

The staff we spoke with told us they were well supported by the management team and said they were proud to work at Elmleigh Convent.

1 May 2013

During a routine inspection

We talked with three people who used the service they told us they were "very well pleased" with the care and treatment they had received. They said the staff responded promptly when they were ill and always contacted the appropriate health professionals and followed their advice. They said the staff were respectful, extremely polite, caring and considerate. They explained they were consulted about their care plans and these were reviewed every month with their key worker or if there had been a change in circumstances. One person who used the service said "I am very happy here all my needs are met, the food is lovely. The staff are excellent and they help me with the activities." Another person said "if I press the call bell they come immediately there is enough staff and sometimes they put on extra staff when it's needed."

We looked at the records and found they confirmed what people had told us. We talked with two members of staff and they were able to tell us about people's needs and how they were kept informed of any changes to people's health care. They were able to describe the actions they would take if people's health deteriorated and if they needed medical help.

18 March 2013

During an inspection looking at part of the service

Our inspection on the 27 August 2012 found people had not always experienced care, treatment and support that met their needs. This was because we saw information which showed us people had not always been referred to the appropriate health professionals. The provider wrote to us on 30 November 2012 and told us they would take action to ensure they were compliant with this essential standard. We carried out this visit to if check improvements had been made.

We talked to two people who used the service both told us they were 'very very satisfied' with the care and treatment they had received. They said the staff responded promptly when they were ill and always contacted the appropriate health professionals and followed their advice. They said the staff were respectful and helpful and told us 'they could not do more'. They explained they were aware of their care plans and reviewed them every month with their key worker.

We looked at the records and found they confirmed what people had told us. We talked with the staff and they were able to tell us about people's needs and how they were kept informed about any changes to people's health care. They were also clear about what actions they would take if people's health deteriorated and if they needed medical help.

This demonstrated to us that improvement had been made which had ensured people were promptly referred to appropriate health professionals should their health deteriorate.

27 August 2012

During a routine inspection

Elmleigh Convent had 11 people living at the home at the time of our inspection. We spoke with six people who lived at the home and one visitor. All the people we spoke with, when asked, said they felt safe.

People told us 'It's the best holiday I have been on' and 'It's like a five star hotel'.

People told us that staff respected their privacy and dignity and encouraged their independence. One person told us 'This is my home and I can come and go as I please'.

People told us that the staff were 'Caring' and 'Lovely' and treated them with respect.