• We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

• Our inspection was completed by one inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

• This service is a residential care home and provides personal care to older people and people living with dementia.

• The service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. Since the last inspection the registered manager had resigned and the temporary manager had been appointed to the post of manager and was in the process of being registered with the Commission (CQC).

Notice of inspection:

• Our inspection was unannounced.

What we did:

• Our inspection was informed by evidence we already held about the service. We also checked for feedback we received from local authorities. We checked records held by Companies House.

• We asked the service to complete a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

• We spoke with seven people who used the service and three relatives.

• We spoke with the manager, assistant manager, one health care assistant, the cook and the assistant administrator.

• We reviewed three people's care records, three staff personnel files, audits and other records about the management of the service.

• We requested additional evidence to be sent to us after our inspection. This was received and the information was used as part of our inspection.