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Grey Gables (New Milton) Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 14 June 2019

About the service:

Grey Gables (New Milton) is a residential care home that was providing accommodation and personal care to 22 people at the time of the inspection. People living at the home had a diagnosis of dementia. Four people were also living with a learning disability.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.

People’s experience of using this service:

People received care and support that was safe, effective, caring, responsive and well led.

There was a friendly, home-like atmosphere.

People appeared happy and well looked after. We had positive feedback from staff, families and other professionals.

People’s care and support was based on thorough and individual assessments and care plans.

People received care and support that met their needs with a variety of individual activities available.

Processes and procedures were in place to keep people safe.

The service respected people’s diversity and treated people equally.

Rating at last inspection:

At our last inspection we rated the service good (report published 20 March 2017).

Why we inspected:

This was a planned inspection within our published timeframe for services rated good.

Follow up:

We did not identify any concerns at this inspection. We will therefore re-inspect this service within our published timeframe for services rated good. We will continue to monitor the service through the information we receive.

Inspection areas

Safe

Good

Updated 14 June 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 14 June 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 14 June 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 14 June 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 14 June 2019

The service was well-led.

Details are in our well-led findings below.