Updated 14 June 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection team comprised an inspector and an assistant inspector.
Service and service type:
Grey Gables (New Milton) is a care home. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
At the time of this inspection Grey Gables (New Milton) accommodated 22 people in an adapted older building.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection was unannounced.
What we did:
Before the inspection we looked at information we held about the service:
We require providers to send us key information about their service, what they do well, and improvements they plan to make. We call this the Provider Information Return. This information helps support our inspections.
The law requires providers to notify us of certain events that happen during the running of a service. We reviewed notifications received since the last inspection.
We reviewed the last inspection report.
During the inspection:
We spoke with four people using the service, a family member and a visiting healthcare professional.
We observed the care and support people received in the shared areas of the home.
We spoke with the registered manager and four staff members.
We looked at the care records of two people.
We looked at the recruitment records of two members of staff.
We looked at other records related to the running of the service.