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Inspection Summary


Overall summary & rating

Good

Updated 28 August 2019

About the service

Westview House is a care home registered to provide accommodation for up to 38 people. The service provides specialist care to people living with varying degrees of cognitive impairment. Some of the people at Westview House had complex needs. At the time of our inspection there were 28 people living in the home. Westview House also provides a home care service for people living in the community, although at the time of the inspection no one was receiving this service.

People’s experience of using this service and what we found

People and their relatives told us they were happy with the care provided and staff were caring and compassionate. We observed that staff were kind and treated them with respect.

Risks to people were assessed and minimised and people were protected from the risk of abuse. People were supported to take their medicines as required and there were suitable systems for ensuring the home was clean and equipment was safe for use.

Staff were recruited safely, and there were sufficient numbers of staff to keep people safe. Staff had received appropriate training and support to enable them to meet people’s needs.

Staff demonstrated a commitment to providing person-centred care based on people's preferences and wishes. The staff team knew people well and had built trusting and meaningful relationships with them. People and their families were involved in planning how they wished to live their lives, and the service ensured that care was always personalised to meet the needs of each individual living there.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way and in their best interests; the policies and systems in the service supported this practice.

Staff were kind, patient and responsive to people's needs. People were treated with dignity and staff respected their privacy

People were supported to engage in a variety of activities of their choice. Activities were available in the home and out in the community.

The provider had systems and processes to monitor quality within the home. The manager understood their regulatory responsibilities and shared information when required.

People, their families, staff and external professionals all told us that the provider and manager were supportive, and the home was well led.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 8 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 28 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 28 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 28 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 28 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 28 August 2019

The service was well-led.

Details are in our well-Led findings below.