Well Springs Nursing Home

Updated 10 June 2026

Dates of assessment: 17 June 2026 to 14 July 2026. We visited the service on 17 and 22 June 2026. Well Springs is a care home providing nursing support to older people, some of whom may be living with dementia. At the time of the assessment there was 54 people living at the service. This was a planned assessment due to the age of the previous rating.

At this assessment the rating has changed from good to requires improvement. We found the provider was in breach of 5 legal regulations in relation to person centred care, dignity and respect, safe care and treatment, safeguarding and good governance.

People did not always receive safe, effective and person-centred care. We identified concerns relating to the management of risks, medicines, admissions, safeguarding oversight, care planning and end-of-life planning. In some cases, people did not receive care in line with their assessed needs, identified risks were not always effectively managed, and opportunities to learn from incidents and improve practice had been missed.
People's experiences were not always consistent. Care was sometimes task-focused, and people were not always fully involved in decisions about their care and support. Opportunities to promote choice, independence, meaningful engagement and community involvement were not always available to everyone, particularly people with reduced mobility or those who spent much of their time in their bedrooms. Systems used to monitor quality and safety had not identified a number of the concerns found during our assessment, which meant the provider could not always demonstrate effective oversight of the service.

However, people, relatives and professionals were generally positive about the service and told us staff were kind, caring and approachable. People told us they felt safe. Staff knew people well and understood their histories, preferences and communication needs, and relatives described managers as responsive and willing to listen to concerns. The provider worked effectively with healthcare professionals and community partners to support people's needs. People had access to healthcare services, nutritious meals and a clean, well-maintained environment. Staff felt supported by managers and benefited from wellbeing initiatives, training opportunities and recognition schemes. The provider also demonstrated a commitment to improvement through participation in research projects, development programmes and wider sector partnerships.

Following the assessment, the provider responded positively to the feedback received and had already begun taking action to address the shortfalls identified.

We have asked the provider for an action plan in response to the concerns found at this assessment.
 

Updated 10 June 2026

Feedback from people and relatives was mixed but generally positive. Most people told us they felt safe, well cared for and able to raise concerns if they needed to. People consistently described the home as welcoming and homely. One person told us, "It's lovely here," whilst a relative said they were "impressed with it all."

Relatives spoke positively about many of the staff and told us concerns were usually listened to and acted upon. Several family members described improvements in their relatives' wellbeing since moving into the service, with one relative commenting, "My mum is happier at Well Springs than at home where her days were long."

However, some people and relatives felt care could be task-focused at times and identified opportunities for more meaningful engagement, particularly for people living with dementia, people who spent extended periods in communal areas and those unable to participate in group activities. Some relatives also felt communication between staff was not always consistent and that aspects of care could be influenced by routines rather than individual preferences.