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Archived: Meadoway Homes Limited - 613 Barking Road Good

Inspection Summary


Overall summary & rating

Good

Updated 25 May 2017

This inspection took place on the 13 and 21 April 2017 and was unannounced. At the previous inspection of this service in January 2015 we found one breach of Regulation 18 of the Care Quality Commission (Registration) Regulations 2009. This was because the provider had failed to notify the care Quality Commission of significant events. We found this issue had been addressed.

The service is registered to provide accommodation and support with personal care to up to five adults with mental health needs. Four people were using the service at the time of inspection. The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were enough staff working at the service to meet people’s needs and robust staff recruitment procedures were in place. Appropriate safeguarding procedures were in place. Risk assessments provided information about how to support people in a safe manner. Medicines were managed safely.

Staff received on-going training to support them in their role. People were able to make choices for themselves and the service operated within the principles of Mental Capacity Act 2005. People told us they enjoyed the food. People were supported to access relevant health care professionals.

People told us they were treated with respect and that staff were caring. Staff had a good understanding of how to promote people’s privacy, independence and dignity.

Care plans were in place which set out how to meet people’s individual needs. Care plans were subject to regular review. People were supported to engage in various activities. The service had a complaints procedure in place and people knew how to make complaints.

Staff and people spoke positively about the registered manager. Systems were in place to seek the views of people on the running of the service.

Inspection areas

Safe

Good

Updated 25 May 2017

The service was safe. Appropriate safeguarding procedures were in place and staff understood their responsibility for reporting any safeguarding allegations.

Risk assessments were in place which provided information about how to support people in a safe manner.

The service had enough staff to support people in a safe manner and robust staff recruitment procedures were in place.

Medicines were managed in a safe way.

Effective

Good

Updated 25 May 2017

The service was effective. Staff undertook regular training to support them in their role. Staff had regular one to one supervision meetings.

People were able to make choices about their care and were free to come and go from the service as they wished.

People chose what they ate and drank.

People were supported to access relevant health care professionals if required.

Caring

Good

Updated 25 May 2017

The service was caring. People told us they were treated with respect by staff and that staff were friendly and caring.

Staff had a good understanding of how to promote people�s dignity, privacy and independence.

Responsive

Good

Updated 25 May 2017

The service was responsive. Care plans were in place which set out how to meet people�s needs in a personalised manner. Care plans were subject to regular review.

People were supported to engage in various activities in the home.

The service had a complaints procedure in place and people knew how to make complaints.

Well-led

Good

Updated 25 May 2017

The service was well-led. The service had a manager in place. People and staff told us they found them to be supportive and helpful.

Systems were in place for monitoring the quality of care and support at the service. This included seeking the views of people using the service.