Background to this inspection
Updated
25 May 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection team consisted of one inspector. Before the inspection we reviewed the information we already held about the service. This included details of its registration, previous inspection reports and any notifications the provider had sent us. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We contacted the local authority with responsibility for commissioning the service to seek their views.
During the inspection we spoke with three people who used the service. We spoke with three staff, this included the nominated individual, deputy manager and a support worker. We observed how staff interacted with people. We reviewed two sets of records relating to people including care plans and risk assessments. We looked at four sets of staff recruitment, training and supervision records. We examined medicine records at the service and minutes of various meetings. We looked at the quality assurance systems in place.
Updated
25 May 2017
This inspection took place on the 13 and 21 April 2017 and was unannounced. At the previous inspection of this service in January 2015 we found one breach of Regulation 18 of the Care Quality Commission (Registration) Regulations 2009. This was because the provider had failed to notify the care Quality Commission of significant events. We found this issue had been addressed.
The service is registered to provide accommodation and support with personal care to up to five adults with mental health needs. Four people were using the service at the time of inspection. The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
There were enough staff working at the service to meet people’s needs and robust staff recruitment procedures were in place. Appropriate safeguarding procedures were in place. Risk assessments provided information about how to support people in a safe manner. Medicines were managed safely.
Staff received on-going training to support them in their role. People were able to make choices for themselves and the service operated within the principles of Mental Capacity Act 2005. People told us they enjoyed the food. People were supported to access relevant health care professionals.
People told us they were treated with respect and that staff were caring. Staff had a good understanding of how to promote people’s privacy, independence and dignity.
Care plans were in place which set out how to meet people’s individual needs. Care plans were subject to regular review. People were supported to engage in various activities. The service had a complaints procedure in place and people knew how to make complaints.
Staff and people spoke positively about the registered manager. Systems were in place to seek the views of people on the running of the service.