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Inspection Summary


Overall summary & rating

Good

Updated 13 February 2020

About the service

The Glow Rest Home is a residential care home for six older people. There were four people living in the home at the time of our visit, some people were living with dementia.

People’s experience of using this service and what we found

People and their relatives told us they were happy with the care they received and they were kept safe from harm. Incidents were followed up and the home environment was kept clean from the risk of poor infection control. People received their medicines on time, and we received reassurances that medicines were stored safely after some initial concerns were raised. There were enough staff employed to keep people safe. We have also made a recommendation to the provider to complete a fire risk assessment.

The registered manager was approachable and engaged with people and their relatives. There were limited quality assurance checks that took place to monitor the quality of service, including when to submit notifications to the CQC. We have made a recommendation about this and will follow this up at our next inspection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received training that was appropriate for the needs of people using the service, however some of this had expired. We received confirmation after the inspection that refresher training had been arranged by the registered manager. Staff did tell us they were supported well. People were supported to access health services and staff supported them to eat well with regular fluids.

People and their relatives said they were cared for and staff respected their wishes. People were treated with dignity and respect.

Care plans included areas of support that people needed help with and included end of life wishes. People took part in activities within the home.

Rating at last inspection

The last rating for this service was Good (published 10 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 13 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 13 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 13 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 13 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 13 February 2020

The service was not always well-led.

Details are in our well-led findings below.