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Inspection Summary


Overall summary & rating

Good

Updated 5 December 2019

About the service

Welshwood Manor is a residential care home providing personal and nursing care to 26 people aged 65 and over at the time of the inspection. The service can support up to 34 people in one adapted building over two floors.

There was not a registered manager. The previous registered manager de-registered in December 2018. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The provider had recruited a new manager but they had not yet submitted an application to register with the Commission.

People’s experience of using this service and what we found

People and their relatives spoke positively about Welshwood Manor. Staff were kind and caring in their approach and treated people with dignity and respect. People and or their representative were involved in decisions about their care and support and how they would prefer staff to deliver it.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had a good working knowledge of how to keep people safe and promote their rights.

There were enough staff with the right skills and competence to support people effectively and respond to their needs. There was a strong emphasis on putting people at the heart of the service, promoting good practice and a well-developed understanding of equality, diversity and human rights.

Arrangements were in place to routinely listen and learn from people’s experiences, concerns and complaints. People, relatives and staff spoke positively about the new manager and said they had trust in them to manage the service well. They were continuing to develop effective quality monitoring processes to check the quality and safety of the service and drive improvement. The new manager had already found improvement was needed to ensure care records showed how the service was fully supporting people in a personalised way and how they should be responding to a change in needs and associated risk.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 22 October 2018). At this inspection we found improvements had been made and the provider was no longer in breach of regulation.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 5 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 5 December 2019

The service is effective.

Details are in our effective findings below.

Caring

Good

Updated 5 December 2019

The service is caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 December 2019

The service is responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 5 December 2019

The management of the service has not been consistent.

Details are in our well led findings below.