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Archived: Brooklyn House

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Reports


Inspection carried out on 2 August 2013

During a routine inspection

We gathered evidence of people’s experiences of the service by talking with people who lived in the home and with visiting relatives. We observed how people spent their time and noted how they interacted with other people and with staff. We saw that people were comfortable with staff and others who lived in the home and that there was a relaxed atmosphere.

Relatives told us they were happy with the standard of care and comments in the home’s quality monitoring surveys were also complimentary. One relative stated: “Overall I am extremely happy with Brooklyn House. I think it shows in [my relative] the way they are looked after.” Another said: “It is impossible to find any faults or failings within the home or with the staff.”

We saw that staff were knowledgeable about the needs of people who lived in the home, treated them with respect and provided care in ways that people preferred and that met their needs.

There were recruitment processes in place that ensured staff were suitable to work with vulnerable people; staff received support and training to make sure they had the skills and knowledge to care for people safely. Relatives told us they were confident their relative was safe living at Brooklyn House.

The management team had effective processes in place to monitor the quality of the service. They consulted with people and took their views into account to make improvements to the service.

Inspection carried out on 13 July 2012

During a routine inspection

At the time of our inspection there were 17 people living in Brooklyn House. We spoke with two people about their care and the lifestyle in the home and gathered evidence of people’s experiences of the service by observing how they spent their time and noting how they interacted with other people living in the home and with staff.

Our observations confirmed that people received good quality care and support and they enjoyed the lifestyle in Brooklyn House.

One person living in the home told us, “Eileen [the manager] has been so good” and someone else said, “The staff are very caring and very fair.”

Inspection carried out on 5, 6 June 2011

During a routine inspection

Everybody who completed a satisfaction survey issued by the home said that they were “very satisfied” with the way staff tried to help and look after them.

During a previous visit to the home people living their told us that they liked living at Brooklyn House. People using the service told us that they are 100% happy with the way that the care staff carry out their work and their general attitude and manner.

Everybody who completed a satisfaction survey said that they were “very satisfied” or “quite satisfied” with the choice and variety of food available.

During the previous inspection people using the service commented that they have choices of the meals they are provided with and are supported to complete the menu. People fed back that they were “very satisfied” with the medical care that they receive and any further arrangements and or services for treatment and care.

Information from the previous inspection told us that one person said that “Brooklyn House is a residential home that is friendly and welcomes support from us. Residents are looked after very well and the staff seek advice from us if they are concerned". In addition to this a GP stated, "the home always appears clean and tidy. Staff are friendly, efficient and caring; I have no concerns regarding their patient care.”

Every body who completed a satisfaction survey said that they were “very satisfied” with the decoration, facilities and cleanliness of the building, repairs equipment and general maintenance.

During or previous visit to the service people with whom we spoke told us that the staff working with them are very skilled in their role and are consistently able to meet their needs. One person with whom we spoke said "the staff are lovely".

Everybody who completed a satisfaction survey said that they were “very satisfied” with the way staff listened to them and looked after them.

During our last visit to the service, we found that people with whom we spoke commented that they are happy with the service provided; felt safe and well cared for. People told us that they were aware of what to do if they have any concerns.

Reports under our old system of regulation (including those from before CQC was created)