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Archived: Brooklyn House

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Inspection report

Date of Inspection: 2 August 2013
Date of Publication: 23 August 2013
Inspection Report published 23 August 2013 PDF | 77.67 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 August 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

During our inspection we saw that staff asked people’s opinions and listened to them.

On the day of our inspection we spoke with relatives who visited the home regularly. They told us they were consulted about their relative’s care and felt that their opinions were valued.

People who used the service and relatives were asked for their views about the care and treatment and they were acted on. We saw that people’s feedback was sought through surveys; the management team explained that they sent surveys to relatives and other stakeholders every year. We reviewed the most recently completed surveys and saw that relatives made positive and complimentary comments about the staff, the standard of care and how the home was managed.

Where issues were raised or suggestions made through the quality monitoring process actions were taken to implement changes to address the issues. Records reviewed confirmed the actions taken and we saw a business plan for the year that identified improvements. One improvement for the current year was to purchase a new car with easier access for people with limited mobility.

The service had procedures in place for dealing with concerns and complaints. On the day of our inspection relatives told us they had not had any problems or complaints but they were confident they could raise any issues with the management team. A relative who completed a survey as part of the home’s quality monitoring system said: “In the year my [relative] has been at Brooklyn we have not had a problem.”

As part of the quality monitoring process the manager carried out a range of audits that included medication, care plans and health and safety. These checks enabled the manager to identify any areas for improvement and put measures in place to improve the quality of the service.