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Archived: Brooklyn House

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Inspection report

Date of Inspection: 2 August 2013
Date of Publication: 23 August 2013
Inspection Report published 23 August 2013 PDF | 77.67 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 August 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We did not speak with people directly about requirements relating to workers. However, we saw there were good interactions between staff and people who lived in the home and people appeared confident in their exchanges with members of staff. This showed us that staff had the skills to communicate well with people and understood their individual needs.

Relatives spoken with during our inspection were complimentary about staff and were confident they had the skills to care for their relative. A relative who completed a survey as part of the home’s quality monitoring system said: “Caring for those who have dementia requires such patience and dedication. I think that the staff carry out their duties extremely well.”

Staff files examined confirmed that there was a robust process in place for recruiting staff that ensured all relevant checks were carried out before someone was employed. These included appropriate written references and proof of identity. Disclosure and Barring Service checks were carried out to confirm that newly recruited staff were suitable to work with vulnerable people.

We saw from staff records that newly recruited members of staff received a comprehensive induction. Training records showed that staff received a range of core training such as moving and handling, safeguarding of vulnerable adults, health and safety, infection control and dementia awareness. A health professional who completed a survey as part of the home’s quality monitoring system said: “Staff are always receptive to ideas and keen to try new things.”

This showed us that people who used the service had their health and welfare needs met by staff who were appropriately recruited and who had received appropriate training to enable them to do their job.