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Archived: Brooklyn House

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Inspection report

Date of Inspection: 2 August 2013
Date of Publication: 23 August 2013
Inspection Report published 23 August 2013 PDF | 77.67 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 August 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected. Their views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

Relatives told us the staff were very good and treated their relatives well. We saw that staff on duty spoke with people in a courteous manner and treated them with respect.

People were involved in making decisions about their care and treatment where they were able to do so. During the course of our inspection we saw that people were encouraged to express their views. Members of staff consulted with people about their wishes and preferences such as what they wanted to do or what they wanted to eat.

People who used the service or relatives who acted on their behalf were given appropriate information regarding their care or treatment. We saw from the care plans that people who lived in the home or their representatives were consulted in the planning of the person’s care. On the day of our inspection relatives told us they were involved in making decisions. One said: “Communication is good, they keep us informed.”

We noted from the care plans that staff were given guidance about how to provide care and support in ways that maintained people’s privacy, dignity and independence. During our inspection we saw that staff were discreet and respectful when attending to people’s needs.

The management team had a good understanding of the Mental Capacity Act (MCA) 2005. We saw that care plans contained MCA assessments around people’s ability to make day-to-day decisions.

These processes ensured that people were consulted and involved in making choices and decisions to the best of their ability and were treated with respect.