Updated 12 August 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection team consisted of one inspector and one Expert by Experience who spoke with people and their relatives on the telephone. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave notice of the inspection. We needed to be sure the registered manager would be in the office to support the inspection. We also needed to arrange to speak with people over the phone.
Inspection activity started on 21 July 2022 and ended on 2 August 2022. We visited the location’s office on the 25 & 26 July 2022.
What we did before the inspection
We reviewed information we had received about the service. We sought feedback from one professional who worked with the service, however we did not have a response from them. The Expert by Experience spoke with seven people and three relatives about their care experience.
We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.
During the inspection
We spoke with the registered manager the care co-ordinator and the office quality lead. We reviewed a range of records including three care plans, two staff files in relation to supervision and two staff files in relation to recruitment. Various policies and procedures, audits and the rostering computer system.
Following the inspection, we made calls to 12 staff and managed to gain feedback from five.