Our current view of the service
Updated
22 October 2025
We carried out this announced on-site inspection on 6 February 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Gateshead and provides private dental care and treatment for adults and children.
There was step-free access to the practice at the rear of the building and car parking spaces available near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 17 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 2 dental nurses, 2 receptionists and the practice manager.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of the service
Updated
22 October 2025
On the day of our inspection, we saw patient feedback from 11 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Very good, [Dentist] was calm and listened to me”.
“Staff are kind and well nice”.
“…Dentist is amazing, kind, friendly and calming”.
“…I have never felt as comfortable in any dentist as I do here. Great staff, great service”.
Patients commented positively about the standards of cleanliness. “It’s always clean and tidy here”.
“Great staff and clean environments”.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “Polite and listened to what treatment I wanted…”
Patients said when they were prescribed medicines, sufficient information was given. “Provide excellent care and aftercare”.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.