• Doctor
  • Independent doctor

Archived: The Sloane Street Clinic

51 Sloane Street, London, SW1X 9SW (020) 7235 5151

Provided and run by:
Dr. John Edgar Ind

Latest inspection summary

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Background to this inspection

Updated 6 June 2018

Sloane Street Clinic was inspected on the 13 April 2018. The inspection team comprised a lead CQC inspector and a GP Specialist Advisor.

We carried out this comprehensive inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

During the inspection we utilised a number of methods to support our judgement of the services provided. For example we asked people using the service to record their views on comment cards, interviewed staff, observed staff interaction with patients and reviewed documents relating to the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Overall inspection

Updated 6 June 2018

We carried out an announced comprehensive inspection on 13 April 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

51 Sloane Street is a private doctor consultation and treatment service. The clinic offers private consultations with a general physician with additional occupational health, vaccination and gynaecology services. There is one male GP, a part time nurse/administrator. The service operates two days a week from 51 Sloane Street, London, the building is owned by a private landlord. Services are provided on the ground floor, there was one large doctor's consulting room and shared administration and reception areas.

Due to construction work next door to the service clinical sessions were reduced to two sessions per week on Tuesday and Thursday mornings. However, the GP was in the office on weekdays except Wednesday. If a patient wanted to be seen on Mondays or Fridays that could be arranged. Once the work is completed they will be open from 8:30am to 6pm every weekday.

Dr John Edgar Ind is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service is registered with CQC under the Health and Social Care Act 2008 for the regulated activities of Treatment of disease, disorder or injury and Diagnostic and screening procedures.

We received five completed CQC comment cards which were all very positive about the level of service and the care provided, patients felt that they were treated with dignity and respect.

Our key findings were:

  • Systems and processes were in place to keep people safe. The service lead was the lead member of staff for safeguarding and had undertaken adult and child safeguarding training.
  • The provider was aware of current evidence based guidance and they had the skills, knowledge and experience to carry out his role.
  • The provider was aware of their responsibility to respect people’s diversity and human rights.
  • Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
  • There was a complaints procedure in place and information on how to complain was readily available.
  • Governance arrangements were in place. There were clear responsibilities, roles and systems of accountability to support good governance and management.
  • The service had a number of policies to govern activity but these had not been reviewed since 2016.
  • The service had systems and processes in place to ensure that patients were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment.
  • The service had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management.
  • The service had systems in place to collect and analyse feedback from patients.

There were areas where the provider could make improvements and should:

  • Review all policies and ensure that they are still relevant and up to date.
  • Consider the provision of translation services for service users.