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ICCM Ltd - Telford

Overall: Good read more about inspection ratings

Grosvenor House, Hollinswood Road, Central Park, Telford, Shropshire, TF2 9TW (01952) 230006

Provided and run by:
Independent Community Care Management Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about ICCM Ltd - Telford on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about ICCM Ltd - Telford, you can give feedback on this service.

15 May 2023

During a routine inspection

About the service

ICCM Limited provides personal and nursing care within people’s own houses and flats. At the time of our inspection 32 people, were using the service. This number included children. Not everyone who used the service received personal care. CQC only inspects where people receive personal and nursing care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

The service was able to demonstrate how they were meeting underpinning principles of "Right Support, Right Care, Right Culture.

Right support: Staff supported people to have the maximum possible choice, control and independence to be independent where possible. People were supported by staff to pursue their interests.

Right care: Staff promoted equality and diversity in their support for people. They understood people’s cultural needs and provided culturally appropriate care. People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs.

Right culture: People received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes. People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs.

The provider’s governance was not entirely effective to identify when calls to 1 person had been missed. Or that 1 staff member had not received relevant training relating to a person’s health condition.

People were protected from the risk of potential abuse because staff had skills to recognise abuse and to safeguard them from this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were cared for by staff who received regular supervision sessions. The provider's recruitment procedure ensured staff were suitable to work within people’s homes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us on 13 July 2021, and this is the first inspection.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk