During an assessment under our new approach
We carried out a comprehensive assessment of South Hornchurch Medical Practice from the 15 to 27 October 2025. South Hornchurch Medical Practice is a GP practice that delivers a service to approximately 6303 patients under a contract held with NHS England. The National General Practice Profiles states that Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 4134 decile (7 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the practice, the context the practice was working within and how this impacted practice delivery. Where relevant, further commentary is provided in the quality statements section of this report.
SAFE:
Staff felt safe to raise concerns. Incidents were investigated, and people were protected through effective risk management. Facilities and equipment were clean, well-maintained, and met practice needs. Managers mostly ensured staff received regular training and appraisals to support high-quality care. Staff mostly managed medicines safely. However, further work was required to enable the demonstration of clinical staff’s role specific training. Our review of patient consultation notes for medicines reviews found some notes lacked the information to support the delivery of care. During the assessment, the provider agreed to immediately respond to our finding.
EFFECTIVE:
Staff ensured care and treatment was evidence-based and aligned with best practice. They worked collaboratively across agencies to support positive outcomes and smooth transitions of patients between services. Staff ensured people understood their care and treatment, enabling informed consent.
CARING:
Peoples feedback demonstrated they were treated with respect. Staff supported individual preferences and helped people have a choice in their care. Privacy was protected, and staff wellbeing was actively supported.
RESPONSIVE
People knew how to give feedback and trusted the practice to act on it. Peoples feedback demonstrated the practice was accessible and they were supported to make informed decisions about their care, and accessible information was provided.
WELL-LED:
Leadership was visible, knowledgeable, and supportive. Staff felt safe to give feedback. Roles and responsibilities were well understood. Managers engaged with the local community to improve care and welcomed innovation. Leaders used reliable data on risk, performance, and outcomes. Governance processes were mostly well-established, with accessible policies and procedures. However further improvements were required to ensure the leaders could demonstrate that clinical staff were competent for their roles.