Archived: The Crescent

People's care plans and assessments had been completed with the involvement of local authorities, family/friends and the individual. We saw that they had been updated and had been reviewed in March 2013. We saw that the owner of the home and registered manager maintained care plans which centred on people as individuals and considered all aspects of their immediate and longer term needs.

The provider was able to provide rosters of staff on duty and records of people's activities. We were also able to see that care records were being maintained and updated. We saw details of staff employed at the home, their job descriptions and contractual details relating to their employment at the home.

We found staff to be friendly and respectful towards people and saw that they were aware of people's support needs. Staff files contained details of mandatory training as well as National Vocational qualifications (NVQ).

We found that there were insufficient numbers of staff on duty at the home at the time of the inspection. We also found that the planned staff roster was not being followed and that existing staff appeared to have to work more than 60 hours per week in some cases. We found that staff rosters of shifts actually worked were not kept.

We found that management arrangements were not in place to deal with the absence of the manager or ensuring a female support worker was available for people who needed this. We also found that there were no staff job descriptions or contracts in place at the time of the inspection.