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Woodbridge Lodge Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 12 December 2019

About the service

Woodbridge Lodge Residential Home is a care home, without nursing and can accommodate up to 32 people in one adapted building, providing personal care and some people were living with dementia. At the time of inspection, there were 29 people living at the service

People’s experience of using this service and what we found

Systems supported people to stay safe and reduce the risks to them. Staff knew how to recognise signs of abuse and what action to take to keep people safe. There was enough staff to support people safely and the service had safe recruitment procedures and processes in place. People received their medicines as they were prescribed. The registered manager had installed audits on cleaning activities and staff training on infection control, Staff informed us that the team meetings were an opportunity to share information and learnt lessons to develop the service.

Each person had a care plan which had been delivered from the initial assessment of the needs and included their choices of how they wished care to be delivered. People were supported to maintain their health and had support to access health care services when they needed to. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Food served at the service was well presented and took account of people’s choices.

Staff were caring, and we saw kind interactions with people at the home. The activities team at the service ensured people had a variety of things to do during the day if they so wished. People’s care was personalised and documented clearly in care plans. There was an established complaints system which people and their relatives informed us they knew about and would not hesitate to complain should the need arise.

People, relatives and staff spoke positively about the culture of the home and said it was well managed. The registered manager arranged quality assurance audits and surveys to gather information regarding how they could further develop the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 7 February 2019) and there was a breach of Regulation 12: Safe care and treatment of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 12 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 12 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 12 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 12 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 12 December 2019

The service was well-led.

Details are in our well-Led findings below.