Ventana Homes Limited Also known as Ventana

Updated 9 September 2026

About the service

Ventana Homes Limited is a care home registered to provide accommodation and support up to 8 people diagnosed with a learning disability. At the time of our assessment 8 people were living at the service. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Who the service is for

This service supports people with learning disabilities and physical disabilities.

Key findings 

We carried out this assessment on the 25 September 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.

The service had systems and processes in place to promote people’s safety, wellbeing and quality of care. Safeguarding arrangements were established and staff demonstrated an understanding of their responsibilities, including how to recognise, respond and report concerns. Staff told us they felt confident that any concerns they raised would be taken seriously and appropriately addressed by the registered manager.

They were appropriate arrangements to recording and reviewing accidents and incidents, and staff understood when concerns needed to be escalated to relevant authorities. Risks associated with people’s care and their home environment were identified and assessed, with reviews undertaken to ensure risks remained appropriately managed. People’s care needs were assessed before support commenced and reviewed regularly so that changes in people’s needs were identified and the care provided adjusted accordingly.

Staff spoke positively about the registered manager and described their leadership as supportive, knowledgeable and fair. One staff member said, “I feel very confident in their leadership, the registered manager has years of experience working in care, they are quick and prompt to resolve any issues, calm under pressure, treating everyone equally and respectfully. The registered manager also has a great deal of knowledge which I admire.’’ This feedback indicated that staff valued the registered manager’s experience, approachability and ability to respond effectively when issues arose.

Communication and teamwork were also identified as strengths within the service. Staff described working well together, sharing relevant information and supporting one another. They demonstrated an understanding of each other’s strengths and areas where additional support might be needed. One staff member said, “We are a good team; we are friendly and help each other.’’

The registered manager described a workplace culture based on mutual support and working together. They said, “The culture within the service is about helping and supporting each other.’’ This was reflected in the feedback provided by staff, who described positive relationships, good communications and a willingness to support colleagues.

Staff also demonstrated a strong commitment to the people they supported and described efforts to provide meaningful opportunities and promote independence. One staff member said, “Staff go above and beyond for the people using the service. We always try to find good and meaningful activities for them. Everyone cares about the people using the service.” Another staff member added, “I like to make positive changes in their lives, support them to live as independently as possible and help them to enjoy their activities.’’

People, relatives and staff were encouraged to contribute their views about the service. There were processes in place to gather and respond to feedback and use this to identify areas of ongoing improvement. Staff were provided with training, supervision, competency assessments and continued support to help them carry out their responsibilities safely and effectively, including the safe administration of medicines.

The provider had governance and monitoring systems to oversee the quality and safety of care. Recruitment processes were in place to help ensure appropriate staff were employed, while ongoing staff provided opportunities to maintain and develop their skills. The feedback from staff, particularly in relation to teamwork, communication and management support, demonstrated a workplace where staff felt valued and supported in their roles.

Updated 9 September 2026

Feedback from relatives and external professionals showed that people were receiving care and support that met their individual needs. Relatives spoke positively about the approach of staff and described them as caring, responsive and respectful. They also told us they felt able to communicate with staff and raise any concerns, with confidence that these would be listened to and addressed appropriately.

One relative said, “I find it to be quite relaxed, which is suitable for my loved one.’’ They also said, “They always contact me if there are any issues or if there are any medical appointments.’’ Another relative told us, “If I do have a concern, I feel comfortable raising it and it has always been dealt with appropriately.’’

Relatives also spoke positively about the kindness and respect shown by staff. Oe relative said, “Staff are very caring.’’ They later added, “Staff treat my loved one with kindness and respect to their privacy and dignity when my loved one was going through difficult time.’’ This feedback reflects the importance placed on maintain people’s dignity and providing compassionate support, particularly when people are experiencing, more difficult periods.

Although most people were unable to verbally communicate their experiences, our observations provided further evidence of positive interactions between people and staff. Staff were observed providing care in a kind, patient and supportive manner and responding to people’s individuals’ needs and communications styles. People were treated with compassion and dignity, and staff adapted their approach to provide appropriate support.

External professionals also described positive experiences of the care provided. One professional said, “I have observed the care staff to be vigilant and responsive towards people and noted the people responded confidently and in a manner that suggests they trust the carers to be caring and be appropriately responsive.’’ This feedback was consistent with our observations of staff being attentive to people and responding to their needs.

Another professional said, “Throughout my visits, I have consistently observed people being well supported by staff to achieve their potential and maintain their independence wherever possible.’’ They also said, “I believe the staff at Ventana are skilled, knowledgeable, and experienced. They know the people they support very well and understand each person's individual needs, preferences, and ways of communicating. Staff are able to adapt their approach to meet individual needs.’’

The feedback received highlights that staff have developed a good understanding of the people they support and are able to provide care and that reflects their individual needs, preferences and communication styles. Relatives and professionals described staff as caring, kind, knowledgeable and responsive, while observations showed people being supported with dignity, compassion and respect.

As one professional summarised, “Overall, I have found Ventana to be a caring, person-centred service that is committed to supporting people to live fulfilling and meaningful lives.’’