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Inspection Summary

Overall summary & rating


Updated 17 April 2020

About the service

Gate House is a care home for up to seven people with mental health needs. At the time of our inspection, there were seven people using the service. The home is an adapted residential property with accommodation over two floors. There was a communal lounge, dining area, kitchen and garden.

People’s experience of using this service

People told us they liked living here and that they felt safe. They told us they were treated with kindness and respect. We saw staff interact with people in a very caring way.

We identified some issues with routine safety checks that caused potential risk to people. The registered manager said they would take immediate action to review and update their practice. We also had some concerns about people’s safety should they need to be evacuated in an emergency, however the home had previously identified these concerns and was addressing them.

People's medicines were safely managed and stored by staff who understood their responsibilities well. The home was clean and free of malodour. Good infection control practices were followed.

People were supported by well-trained staff who understood their needs and preferences. People were involved in their assessments and support planning and had regular one to one time with a designated keyworker.

People were enabled to have relationships with their friends and families and took part in community activities. People's independence and dignity was promoted. Their risk assessments and support plans were written in a positive, person-centred way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff told us they enjoyed working at the home and felt supported by management.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

The last rating for this service was good (published 08 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 17 April 2020

The service was not always safe.

Details are in our safe findings below.



Updated 17 April 2020

The service was effective.

Details are in our effective findings below.



Updated 17 April 2020

The service was caring.

Details are in our caring findings below.



Updated 17 April 2020

The service was responsive.

Details are in our responsive findings below.



Updated 17 April 2020

The service was well-led.

Details are in our well-led findings below.